Our Commitment to Privacy

Teltrac is committed to protecting the privacy of individuals and handling personal information in a responsible and transparent manner. We recognise the importance of privacy and take our obligations seriously under the Privacy Act 2020.

What Personal Information We Collect

We may collect personal information including (but not limited to):

• Name, contact details, and identification information
• Employment-related information (for employees and contractors)
• Health, safety, and incident-related information where required
• Training, competency, and performance information
• Customer and supplier contact details
• Information provided through our website or digital platforms
• CCTV footage captured on Teltrac premises or worksites

We only collect personal information that is necessary for legitimate business purposes.

How We Collect Personal Information

We collect personal information:

• Directly from you, where possible
• With your consent, from third parties where relevant (e.g. clients, medical providers, training organisations, or business partners)
• Through applications, forms, contracts, and digital systems
• Via security and safety systems, including CCTV

How We Use Personal Information

We use personal information to:

• Employ and manage staff and contractors
• Provide services to our clients
• Meet health and safety obligations
• Manage training, competency, and performance
• Conduct investigations and incident management
• Meet legal, regulatory, and contractual requirements
• Operate and improve our business

Personal information will only be used for the purpose for which it was collected, or for a directly related purpose.

Disclosure of Personal Information

We may share personal information with:

• Clients or principal organisations, where relevant to the work undertaken
• Professional advisers (e.g. legal, health and safety, payroll, or HR advisors)
• Training providers or accreditation bodies
• Regulatory authorities, where legally required

We take reasonable steps to ensure third parties handle personal information securely and appropriately.

CCTV and Monitoring

• Teltrac uses both overt and covert security cameras across its premises and worksites for safety, security, and operational purposes.
• CCTV footage is managed in accordance with privacy legislation and is only accessed where there is a legitimate business or legal reason.

Storage and Security of Information

• We take the security of personal information seriously.
• Safeguards are in place to protect personal information from loss, unauthorised access, misuse, or disclosure.
• Personal information is retained only for as long as necessary to fulfil business, legal, or regulatory requirements.

Website Use, Cookies, and Digital Data

• Our website may collect limited personal information through contact forms and cookies.
• Cookies are used for website functionality and user experience.
• Cookies do not collect sensitive personal information and can be controlled through browser settings.

Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you
• Request correction of your personal information
• Raise concerns about how your information is being used

Some legal exemptions may apply.

Confidentiality

• Employees and contractors may have access to confidential or commercially sensitive information during the course of their work.
• Confidential information includes business, financial, client, and personal information relating to other employees.
• All business information must be treated as strictly confidential unless otherwise directed.
• Confidential information must not be disclosed or used outside the scope of employment or engagement without written permission, both during and after employment.

Contact Us

If you have questions or concerns about privacy or how personal information is handled, please contact us:

Updates to This Privacy Statement

This Privacy Statement may be updated from time to time to reflect changes in law, business practices, or technology. The most current version will always be available on the Teltrac website.