Teltrac’s relationship with clients doesn’t end at installation. We work with you to design a service and support contract that matches your specific requirements — from basic break-fix coverage through to formal Service Level Agreements with guaranteed response and resolution times, and 24/7 support 365 days a year. If your hardware requires regular maintenance or inspections, we build that into the contract too.
Service & Support
Every Teltrac service and support contract is customised — we don’t offer rigid off-the-shelf packages. Whether you need occasional break-fix support, a structured SLA with defined response windows, or a comprehensive maintenance programme covering regular inspections and hardware servicing, Teltrac builds it around your environment and your operational requirements.
Levels of Support
Break-Fix Support
On-demand support when something goes wrong. Teltrac responds to faults and issues as they arise — ideal for organisations that need reliable support without a formal contract structure.
Service Level Agreement
Formally agreed response and resolution times backed by an SLA — giving you guaranteed service windows and accountability. Available with 24/7 coverage 365 days a year for mission-critical systems.
Maintenance Programme
Scheduled maintenance visits and inspections built into your support contract — keeping hardware in optimal condition and identifying issues before they cause downtime.
What a Support Contract Includes
Agreed Response Times
Defined SLA windows for initial response and fault resolution — so you know exactly what to expect when something goes wrong
24/7 Availability
Round-the-clock support available for systems where downtime outside business hours is unacceptable
Scheduled Maintenance
Regular maintenance visits and hardware inspections to keep your investment performing reliably over time
Customised to Your Needs
No standard packages — every contract is designed around your specific systems, environment, and operational requirements
What We Offer
Service Level Agreements
Formal SLAs with agreed response and resolution times — giving you guaranteed support coverage and a clear accountability framework for your technology systems.
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Hardware Maintenance
Scheduled maintenance and inspection programmes to keep your hardware operating at full performance and extend the lifespan of your technology investment.
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24/7 Support Coverage
Around-the-clock support for mission-critical systems — 365 days a year, with agreed response windows so help is always available when you need it most.
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